Since its inception, the pandemic has forced the world to look for better ways to work remotely. Since face-to-face meetings with clients and colleagues became prohibited, SMS and other mobile messaging apps such as WhatsApp, Messenger and WeChat have been the leading platforms for business communication. Mobile messaging apps can be used to communicate with employees and customersmore efficiently and effectively. These mobile messaging apps have undeniably improved communication within manyorganizations.However, these IM apps pose critical risks. Luckily,text archiving solutions allow businesses to get the most from these apps while minimizing the risk. Below are a few of how a text messaging archiver can help businesses.
Businesses can use SMS archiving software to track employees’ conversations. The software can send alerts when users type in keywords. These alerts can help prevent employees from sharing sensitive information. Suppose an employee is texting an executive about a client’s financial status. In that case, the software can let the user know that the conversation is private and will not be published.
Many organizations are faced with a mountain of text messages. Instant message archiving is a solution that allows them to archive and preserve these documents in an easy-to-read, searchable format. It also helps businesses develop classification schemes and save time retrieving messages. It can help businesses of any size to keep their message history in order.
While many business owners don’t want to lose important information, many businesses need it in case of legal issues. Text message archiving software can protect companies from this risk and help them comply with data retention laws. Businesses can also utilize archived information in litigation.
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