A chatbot is an automated program that uses artificial intelligence to perform various tasks. It is also known as a conversation bot or even an interactive bot. Their software programs can be programmed to do certain tasks. Chat Bots are used by consumers as well as businesses to help improve their communication services. The primary advantage of having a chatbot is that it helps automate a variety of tasks that otherwise would require human interaction.
Below, we’ll go over some of the key benefits of having a chatbot:
A chatbot is an artificially intelligent program that can essentially interact with real-time users on the internet. Chat Bots are available in many forms such as SMS bot, e-mail, IM, text chat and voice chat. Chat Bots are designed to help improve customer service, provide entertainment, provide search engine optimization, provide business promotion, receive and send messages, provide results, help connect users with friends and family etc. Chat Bots are very popular because they can process massive amounts of data and have the ability to speak the language of humans.
The artificial intelligent program is programmed by an individual or group to perform specific tasks. Most commonly, these people make chatbots for customer Service purposes. These are software programs which are designed by individuals (usually companies) to assist customers with purchasing decisions, online shopping, getting product information, participating in online forums and more. These types of services are provided as a part of a promotion to increase new customer awareness of your company, services or products.
A customer services “chatbot” is an automated program which is specifically designed to perform specific customer interactions. These are actions that either help a human agent perform a task, or a computer program perform a task. Chat Bots are typically used to help customers with research questions or complete customer interactions. There are many types of chat bots including: Web Based Chat Bots, Web Based Client-Side Programmable Chat Bots, Email based chat bots and SMS Based chat bots.
How can you use chat bots in your business?
Chat Bots provide companies and business owners the ability to monitor conversations taking place between and among customers and their agents or representatives. A popular use for chat bots is the “self-service” experience. This experience allows a customer to interact with a sales or service representative without requiring the client to sign up for a program or subscription.
For example, many banks require customers to sign up for auto financing before they can take care of an automatic transaction. In addition, banks will limit the number of accounts customers can open. Many customers will experience long wait times on the automated system. If you use chat Bots, you can help customers with the wait time and shorten the wait time for a real person.
The future of chat Bots and customer service will continue to evolve as technology improves. It may also become mandatory to sign up for an account with a bank or credit card institution in order to take advantage of a self-service experience. You may be able to talk to your favorite bots and learn more about how they help your customers. Now you know more than you did!